Returns & Refunds policy

If you wish to swap or return your order, please email us at: swingcraftco@gmail.com within 10 days of receiving it, specifying what you would like to return and reason for it. Returned products must be received within 14 days. Please note that we do not cover return shipping. If you have any questions about this process or anything else, just reach out via email, and we’ll respond as quickly as possible.

• The original shipping charge will not be refunded.

• Restocking Fee: Once the returned item(s) arrive, a quality assessment will be conducted by our team. If the item(s) returned show signs of wear, or have had tags and/or packaging removed, a restocking fee of up to 20% will be deducted from your refund. If you are curious if this will impact your return, you may send photos of your items to our team for review. Please contact us if you have any questions about this policy.

• Any shipping costs related to the return will be deducted from the refund amount.

• No price adjustments on previously purchased products prior to any sales or promotions.

Conditions for Returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased on our website within the last 14 days

• The goods are unused and in the original packaging

The following goods cannot be returned:

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

2050 Carmen St. West Covina, CA 91792

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail swingcraftco@gmail.com